Empire True Water ("Empire True Water," "we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit empiretruewater.com, request a quote, or communicate with us, and how we use and protect it.

Information we collect

Information you provide: name, phone number, email address, home address, city, and details about your water system or service needs when you fill out a form, call us, or text us.
Automatic information: standard web analytics data such as pages visited, browser type, device type, and approximate location. We may use cookies and similar technologies for site functionality and advertising measurement.

How we use your information

To respond to your quote requests and questions
To schedule, perform, and follow up on installations and service
To send appointment confirmations, reminders, and service updates
To request feedback after a completed service
To improve our website, services, and advertising
To comply with legal obligations

SMS / text messaging

By providing your phone number and submitting a form, calling us, or texting us, you consent to receive text messages from Empire True Water related to your inquiry, quotes, appointment scheduling, service updates, and follow-ups. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us at contact@empiretruewater.com or (516) 212-2898.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

How we share information

We do not sell your personal information. We share information only with:

Service providers who help us operate the business, such as our scheduling, phone, and customer relationship platforms, and payment processors. These providers may only use your information to perform services for us.
Installation contractors assigned to your job, limited to the details needed to complete your installation or service.
Legal authorities when required by law.

Data retention and security

We keep your information for as long as needed to provide services, honor warranties, and meet legal requirements. We use commercially reasonable safeguards to protect your information, though no method of transmission or storage is completely secure.

Your choices

Opt out of texts at any time by replying STOP
Unsubscribe from marketing emails using the link in any email
Request access to, correction of, or deletion of your personal information by contacting us

Children's privacy

Our services are intended for homeowners and adults. We do not knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy from time to time. The date at the top reflects the most recent revision. Continued use of our website or services after changes means you accept the updated policy.

Contact us

Empire True Water, Commack, NY. (516) 212-2898. contact@empiretruewater.com

Privacy Policy